Terms & Conditions
TERMS AND CONDITIONS OF THE OIO LAB ONLINE STORE
§ 1 GENERAL PROVISIONS
1.
These terms and conditions (the "Terms and Conditions") set out the rules governing the English-language version of the online store operated at en.oiolab.co (the "Online Store"), including the rules for placing Orders, concluding and performing Sales Agreements, and providing Electronic Services.
2.
The owner of the Online Store and the Seller is NISHA Ryglewicz Spółka Komandytowa, with its registered office at ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000818948, tax identification number (NIP) 7831810685, statistical number (REGON) 385083714. Email: girls@oiolab.co. Contact telephone number: +48 518 591 002.
3.
Acceptance of the Terms and Conditions is voluntary but necessary to create an Account and to place an Order in the Online Store. An Account is not required to place an Order.
4.
Information presented in the Online Store, including Product descriptions, Prices and promotional information, constitutes an invitation to enter into an agreement within the meaning of Article 71 of the Polish Civil Code, unless expressly stated otherwise.
5.
The Seller applies technical and organisational measures appropriate to the risks associated with providing Electronic Services and processing data, in particular to protect data transmitted through the Online Store.
6.
All Products offered in the Online Store are new and original.
§ 2 DEFINITIONS
Whenever the following capitalised terms are used in the Terms and Conditions, they have the meanings set out below:
1.
Customer Support - the Seller's customer service team, available by email at girls@oiolab.co, through the contact form available in the Online Store, or by telephone at +48 518 591 002.
2.
Price - the gross price of a Product, including applicable taxes, expressed in the currency presented to the Customer in the Online Store. The Price does not include delivery costs unless the offer or promotion terms expressly state otherwise.
3.
Business Day - any day from Monday to Friday, excluding public holidays in Poland.
4.
Password - a confidential string of characters selected by the Customer to secure access to the Account.
5.
Customer - a natural person with at least limited legal capacity, a legal person, or an organisational unit without legal personality to which the law grants legal capacity, using the Online Store, in particular by placing an Order or entering into a Sales Agreement. A natural person with limited legal capacity should obtain the consent of their legal representative where required by applicable law.
6.
Consumer - a natural person entering into a legal transaction with a business for purposes not directly related to that person's trade, business or profession.
7.
Entrepreneur with Consumer Rights - a natural person entering into an agreement directly related to their business activity where the agreement is not of a professional nature for that person, as determined in particular by the scope of business activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG).
8.
Account - a free Electronic Service consisting of the creation and maintenance of an individual Customer account in the Online Store. The Account enables the Customer, in particular, to save address details, track Order status and access Order history.
9.
Newsletter - a free Electronic Service consisting of sending information about Oio Lab, Products, launches, promotions and the laboratory's activities to the email address provided by the recipient, subject to the recipient's prior consent.
10.
Product - a movable item offered in the Online Store and forming the subject matter of a Sales Agreement.
11.
Terms and Conditions - this document, which sets out the rules for concluding and performing Sales Agreements and for providing Electronic Services in the Online Store.
12.
Online Store - the English-language version of the website operated by the Seller at en.oiolab.co, which enables Customers, in particular, to browse Products, place Orders and use Electronic Services.
13.
Seller - NISHA Ryglewicz Spółka Komandytowa, with its registered office at ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland, KRS 0000818948, NIP 7831810685, REGON 385083714.
14.
Sales Agreement - a distance sales agreement for a Product entered into between the Customer and the Seller through the Online Store, on the terms set out in the Terms and Conditions and in the information made available to the Customer before the Order is placed.
15.
Electronic Service - a service provided electronically by the Seller through the Online Store, in particular the Account, Order form, shopping cart and Newsletter.
16.
Consumer Rights Act - the Polish Act of 30 May 2014 on Consumer Rights, as amended.
17.
Technical Requirements - the minimum requirements for using the Online Store: a device with Internet access, an up-to-date web browser supporting JavaScript and cookies to the extent necessary for the Online Store to function, and an active email address required to place an Order.
18.
Order - a declaration submitted by the Customer using the Order form, constituting an offer to enter into a Sales Agreement for selected Products and specifying, in particular, the Products, their quantity, the Customer's details, the delivery method and the payment method.
§ 3 ORDERS AND CONCLUSION OF THE SALES AGREEMENT
1.
Orders may be placed 24 hours a day, 7 days a week, subject to technical interruptions or failures.
2.
A Customer may place an Order as a guest or after signing in to an Account.
3.
To place an Order, the Customer:
1)
selects one or more Products and adds them to the shopping cart;
2)
proceeds to the Order form;
3)
provides or confirms the information necessary to fulfil the Order, in particular their first and last name, delivery address, email address and telephone number and, if required for an invoice, also the business name, address and tax identification number;
4)
selects an available delivery and payment method;
5)
reads and accepts the Terms and Conditions;
6)
checks the Order summary, including the total Price and delivery costs;
7)
places the Order using the button labelled "BUY AND PAY" or another equivalent label that clearly indicates an obligation to pay.
4.
The Customer must provide true, current and complete information. Providing false or incomplete information may prevent the Order from being fulfilled.
5.
If an electronic payment method is selected, the Customer may be redirected to the website of an external payment service provider.
6.
After an Order is placed, the Seller promptly sends an automatic acknowledgement of receipt to the Customer's email address. The acknowledgement does not in itself constitute acceptance of the Customer's offer unless it expressly states otherwise.
7.
The Sales Agreement is concluded when the Customer receives an email expressly confirming that the Order has been accepted for fulfilment. The confirmation includes the information required by law and is provided on a durable medium.
8.
If an Order or any part of it cannot be fulfilled, the Seller will promptly inform the Customer. The Customer may then accept partial fulfilment or cancel the Order to the relevant extent. If payment has already been made, the Seller will promptly refund the amount due for the unfulfilled part of the Order using the same payment method, unless the Customer expressly agrees to another method that does not involve any cost to the Customer.
9.
If the Customer wishes to change or cancel an Order, the Customer should contact Customer Support as soon as possible. The Seller may accept the request if the stage of Order fulfilment allows it. This provision does not limit the right of a Consumer or an Entrepreneur with Consumer Rights to withdraw from the agreement.
10.
When announcing a Price reduction, the Seller also states the lowest Price of the Product that applied during the 30 days preceding the reduction or, if the Product has been offered for sale for less than 30 days, the lowest Price that applied from the date on which it was first offered until the reduction was introduced, in accordance with applicable law.
§ 4 PAYMENT METHODS
1.
The Customer may use the payment methods made available in the Online Store for the relevant country and Order. These may currently include:
1)
instant bank transfer, BLIK, payment card and digital wallets through the payment service provider identified in the Order form;
2)
payment through PayPal;
3)
traditional bank transfer to the Seller's bank account: IBAN PL06 1140 2004 0000 3902 7960 0471; beneficiary: NISHA Ryglewicz Spółka Komandytowa, ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland;
4)
cash on delivery, if available for the selected delivery method.
2.
The available payment methods, their providers and any additional charges are shown to the Customer in the Order form before the Order is placed. Availability may depend on the delivery country, currency, Order value or selected delivery method.
3.
Electronic and card payments are processed in accordance with the terms of the relevant payment service providers. The Seller encourages Customers to read those providers' terms and privacy policies before making a payment.
4.
For advance payments, the time for preparing the Order for dispatch is calculated from the successful authorisation of the payment or the crediting of funds to the Seller's bank account.
5.
If the Seller does not receive payment within 7 days after the Order is placed, Customer Support may contact the Customer and set an additional 3-day payment period. If payment is not received within that additional period, the Seller may decline the Customer's offer or cancel the unpaid Order.
6.
The Customer receives proof of purchase in the form of a receipt or invoice, according to the Customer's selection and applicable law.
§ 5 DELIVERY METHODS, COSTS AND TIMES
1.
Orders may be delivered within Poland and to other countries listed in the Online Store.
2.
Available delivery methods and their costs are shown in the shopping cart or Order form after the delivery country has been selected. Availability may depend on the delivery location and the value and contents of the Order.
3.
The Seller does not charge for delivery if the Order value is at least:
1)
PLN 399 - for Orders delivered within Poland;
2)
EUR 150 - for Orders delivered to other European countries;
3)
USD 250 - for Orders delivered to the United States or any other country outside Europe.
4.
If the Order does not qualify for free delivery, the delivery cost is shown before the Order is placed.
5.
The Seller's time for preparing an Order for dispatch is no more than 3 Business Days and is calculated from the conclusion of the Sales Agreement and, for advance payments, from the successful authorisation of the payment or the crediting of funds.
6.
From the time the parcel is handed over to the carrier, delivery usually takes:
1)
2 to 3 Business Days within Poland;
2)
3 to 7 Business Days to other European countries;
3)
for deliveries outside Europe, a period depending on the destination country and selected delivery method.
7.
The total waiting time includes the time required to prepare the Order for dispatch and the carrier's delivery time.
8.
Deliveries outside the European Union may be subject to customs duties, taxes or other charges imposed under the laws of the destination country. Where those laws require the recipient to pay such amounts, they are borne by the Customer.
§ 6 COMPLAINTS AND PRODUCT CONFORMITY
1.
The Seller is required to deliver a Product that conforms to the Sales Agreement.
2.
In relation to Consumers and Entrepreneurs with Consumer Rights, the Seller's liability for conformity of the Product with the Sales Agreement is governed by Chapter 5a of the Consumer Rights Act.
3.
The Seller is liable for a lack of conformity of the Product with the Sales Agreement that existed at the time of delivery and becomes apparent within 2 years after delivery, unless the Product's stated useful life is longer. A lack of conformity that becomes apparent within 2 years after delivery is presumed to have existed at the time of delivery unless proved otherwise or unless that presumption is incompatible with the nature of the Product or the nature of the lack of conformity.
4.
If the Product does not conform to the Sales Agreement, a Consumer or an Entrepreneur with Consumer Rights may demand repair or replacement. The Seller may choose another method of bringing the Product into conformity if the method selected by the Customer is impossible or would impose excessive costs. If both repair and replacement are impossible or would impose excessive costs, the Seller may refuse to bring the Product into conformity, in accordance with applicable law.
5.
The Seller will repair or replace the Product within a reasonable time and without significant inconvenience to the Consumer or Entrepreneur with Consumer Rights. The Seller bears the costs of repair or replacement, including in particular shipping costs. The Customer makes the Product available, and the Seller collects it at its own expense.
6.
A Consumer or an Entrepreneur with Consumer Rights may request a Price reduction or withdraw from the Sales Agreement in the circumstances specified in Article 43e of the Consumer Rights Act, in particular where the Seller has refused or failed to bring the Product into conformity, the lack of conformity continues or is material, or the circumstances clearly indicate that conformity will not be restored within a reasonable time or without significant inconvenience. A Consumer or an Entrepreneur with Consumer Rights may not withdraw from the Sales Agreement if the lack of conformity is immaterial; however, the lack of conformity is presumed to be material.
7.
A complaint may be submitted in particular:
1)
by email to girls@oiolab.co;
2)
in writing to: NISHA Ryglewicz Spółka Komandytowa, ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland;
3)
through the contact form available in the Online Store;
4)
by telephone at +48 518 591 002.
8.
To facilitate prompt handling of a complaint, the Customer is advised to provide a description of the problem, the requested remedy, the Order number and contact details. Providing this information or proof of purchase is not a condition for a valid complaint if the Seller can establish the conclusion of the Sales Agreement by other means.
9.
The Seller will respond promptly, and no later than 14 days after receipt, to a complaint made by a Consumer or an Entrepreneur with Consumer Rights. The response will be provided on paper or another durable medium. Failure to respond within this period means that the complaint has been accepted.
10.
If a Consumer or an Entrepreneur with Consumer Rights withdraws from the Sales Agreement because the Product does not conform to the agreement, the Product is returned at the Seller's expense. The Seller refunds the Price promptly and no later than 14 days after receiving the Product or evidence that it has been sent back.
11.
In relation to Customers who are neither Consumers nor Entrepreneurs with Consumer Rights, the Seller's liability is governed by the relevant provisions of the Polish Civil Code, subject to any mandatory provisions of applicable law.
12.
This section does not limit any rights arising from a commercial guarantee, where one has been provided, or any other rights granted to the Customer by mandatory law.
§ 7 RIGHT OF WITHDRAWAL
1.
A Consumer and an Entrepreneur with Consumer Rights may withdraw from a distance Sales Agreement within 20 days without giving any reason. The period begins on the day on which the entitled person, or a third party designated by that person other than the carrier, takes possession of the Product. If the Sales Agreement covers multiple Products delivered separately, in batches or in parts, the period begins on the day on which the last Product, batch or part is taken into possession.
2.
To meet the deadline, it is sufficient to send a withdrawal statement before the period expires. The statement may be submitted in particular:
1)
by email to girls@oiolab.co;
2)
in writing to: NISHA Ryglewicz Spółka Komandytowa, ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland;
3)
through the returns form available in the Online Store.
3.
The entitled person may use the model form in Appendix 2 to the Terms and Conditions, but this is not mandatory. The Seller will promptly confirm receipt of a withdrawal statement submitted electronically.
4.
If the withdrawal is effective, the Sales Agreement is treated as not having been concluded. If the withdrawal statement was submitted before the Seller accepted the offer, the offer ceases to be binding.
5.
The Product must be returned promptly and no later than 14 days after withdrawal from the Sales Agreement to: NISHA Ryglewicz Spółka Komandytowa, ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland. The deadline is met if the Product is sent back before it expires.
6.
The Consumer or Entrepreneur with Consumer Rights bears the direct cost of returning the Product.
7.
The Seller will refund all payments received, including the cost of delivering the Product corresponding to the least expensive standard delivery method offered by the Seller, promptly and no later than 14 days after receiving the withdrawal statement. If the Customer selected a delivery method more expensive than the least expensive standard method offered by the Seller, the Seller does not refund the additional costs resulting from that choice.
8.
The Seller may withhold the refund until it receives the Product or evidence that the Product has been sent back, whichever occurs first.
9.
The refund will be made using the same payment method as in the original transaction unless the entitled person expressly agrees to another method that does not involve any cost to that person.
10.
The Consumer or Entrepreneur with Consumer Rights is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
11.
The right of withdrawal does not apply to a Sales Agreement for a Product supplied in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery. This exception applies only where all of those conditions are met. Opening the outer shipping packaging alone does not exclude the right of withdrawal.
12.
The exclusion referred to in paragraph 11 does not limit the right to make a complaint if the Product does not conform to the Sales Agreement, is defective or damaged, or is not the Product ordered by the Customer.
§ 8 OUT-OF-COURT CONSUMER DISPUTE RESOLUTION
1.
The use of out-of-court complaint handling and redress procedures is voluntary and may take place after the complaint procedure has been exhausted.
2.
In particular, a Consumer may:
1)
seek free assistance from a district or municipal consumer ombudsman or from a consumer protection organisation;
2)
apply to the competent Provincial Inspector of the Trade Inspection Authority to initiate out-of-court consumer dispute resolution proceedings;
3)
apply to a permanent consumer arbitration court operating at a Provincial Inspectorate of the Trade Inspection Authority, provided that the body has jurisdiction over the dispute and the conditions for commencing proceedings are met.
3.
Current information about out-of-court dispute resolution and a list of authorised entities are available from the Polish Office of Competition and Consumer Protection (UOKiK), in particular at https://polubowne.uokik.gov.pl and https://uokik.gov.pl/pomoc-dla-konsumentow.
§ 9 PERSONAL DATA PROTECTION
1.
The controller of personal data relating to Customers and users of the Online Store is NISHA Ryglewicz Spółka Komandytowa, with its registered office at ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland.
2.
Personal data is processed in particular for the following purposes:
1)
concluding and performing the Sales Agreement and providing Electronic Services - on the basis of Article 6(1)(b) GDPR;
2)
complying with legal obligations imposed on the Seller, in particular tax, accounting and consumer protection obligations - on the basis of Article 6(1)(c) GDPR;
3)
establishing, pursuing or defending legal claims, ensuring the security of the Online Store and handling correspondence - on the basis of Article 6(1)(f) GDPR;
4)
sending the Newsletter and commercial communications - on the basis of freely given consent under Article 6(1)(a) GDPR and subject to the requirements of Article 398 of the Polish Electronic Communications Law.
3.
Providing personal data is voluntary. However, where data is indicated as necessary, failure to provide it may prevent the creation of an Account, placement or fulfilment of an Order, handling of a complaint, or use of another selected Electronic Service.
4.
Recipients of personal data may include entities supporting the Seller in operating the Online Store, in particular IT, hosting, payment, accounting, legal, marketing, postal and courier service providers, solely to the extent necessary for the relevant purpose and on an appropriate legal basis.
5.
Where provided by law, data subjects have the right of access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. They also have the right to lodge a complaint with the President of the Polish Personal Data Protection Office (UODO).
6.
Detailed information on the processing of personal data, retention periods, recipients, possible transfers outside the European Economic Area and the use of cookies is set out in the current Privacy Policy available in the Online Store.
§ 10 ELECTRONIC SERVICES IN THE ONLINE STORE
1.
The Seller provides the following Electronic Services free of charge:
1)
creation and use of an Account;
2)
use of the shopping cart and Order form;
3)
access to content made available in the Online Store;
4)
delivery of the Newsletter after the required consent has been obtained;
5)
access to contact, return or complaint forms, where available in the Online Store.
2.
The agreement for the Electronic Service consisting of use of an Account is concluded for an indefinite period when registration is confirmed. Creating an Account requires the information indicated in the form and acceptance of the Terms and Conditions.
3.
An Account is not required to place an Order. The Customer may delete the Account at any time and without giving any reason by sending a request to Customer Support. Deleting the Account does not affect Sales Agreements concluded before its deletion or the Seller's obligations under applicable law.
4.
The agreement for the Electronic Service consisting of use of the shopping cart or Order form is concluded when the Customer starts using the relevant functionality and ends when the Customer finishes using it, places an Order or leaves the Online Store, subject to the technical storage period of the shopping cart contents.
5.
The Newsletter is provided for an indefinite period. Subscription requires the recipient's voluntary and active consent and may require confirmation of the email address. The recipient may unsubscribe at any time by using the unsubscribe link in each message or by contacting Customer Support.
6.
The Customer must use the Online Store in compliance with applicable law, the Terms and Conditions and good practice. It is prohibited to submit unlawful content, take action that compromises the security or proper operation of the Online Store, or infringe the rights of the Seller or third parties.
7.
Complaints concerning Electronic Services may be submitted using the methods specified in Section 6(7). The Customer is advised to describe the issue and provide contact details. The Seller will handle the complaint promptly and no later than 14 days after receiving it.
8.
Product reviews may be submitted by users of the Online Store whether or not they purchased the relevant Product in the Online Store. Reviews from users whose purchase has been confirmed against Order data are marked as “Verified purchase”. Reviews without this label are not verified against a purchase. The Seller describes the review verification method where reviews are displayed or in easily accessible information linked from that location. Reviews are not selected solely because they are positive or negative. The Seller may decline to publish or may remove a review that is unlawful, breaches the Terms and Conditions or third-party rights, is unrelated to the Product, or contains abusive, promotional or spam content.
9.
The Seller may carry out technical or maintenance work that temporarily makes Electronic Services unavailable. Where possible, the Seller will provide advance notice of planned interruptions.
§ 11 ACCESSIBILITY OF THE E-COMMERCE SERVICE
1.
Through the Online Store, the Seller provides an e-commerce service that enables Customers, in particular, to browse and search for Product information, add Products to the shopping cart, select delivery and payment methods, place Orders, use an Account and use forms made available in the Online Store.
2.
The Technical Requirements set out in Section 2(17) are necessary to use the service. An Order may be placed without creating an Account by following the steps described in Section 3. Before placing an Order, the Customer receives a summary including, in particular, the selected Products, total Price, delivery costs and selected delivery and payment methods.
3.
The Online Store is designed and maintained with regard to the accessibility requirements applicable to e-commerce services. Accessibility-supporting measures include, in particular, a logical content structure and hierarchy, text information about Products and purchase terms, understandable labels and messages, the ability to enlarge content, and support for key functions by keyboard and assistive technologies.
4.
The Seller aims to ensure that information concerning the placement of Orders, identification of interface elements, Price, payment, delivery and form errors is provided in a perceivable, operable, understandable and robust manner compatible with commonly used assistive technologies.
5.
Some elements of the purchase process, in particular payment processing or the selection of carrier services, may be provided by third-party suppliers. Information about those services and the rules for using them is presented in the relevant parts of the purchase process.
6.
Questions, comments or reports concerning the accessibility of the Online Store may be sent to Customer Support by email at girls@oiolab.co or by telephone at +48 518 591 002. The report should, where possible, identify the relevant page or function and briefly describe the difficulty encountered.
7.
At a Consumer's request, the Seller will provide information about the e-commerce service offered and how to use it in an accessible electronic format or will provide assistance through Customer Support. The Seller monitors the accessibility of the Online Store and takes appropriate remedial action as limitations are identified.
§ 12 TERMINATION OF ELECTRONIC SERVICE AGREEMENTS
1.
The Customer may terminate an agreement for a continuous Electronic Service at any time and without giving any reason, in particular by deleting the Account or unsubscribing from the Newsletter in accordance with the Terms and Conditions.
2.
The Seller may terminate the agreement for use of an Account for a valid reason, in particular if the Customer:
1)
materially or repeatedly breaches the Terms and Conditions or applicable law;
2)
submits unlawful content or infringes third-party rights;
3)
takes action that threatens the security or proper operation of the Online Store;
4)
uses the Account contrary to its intended purpose despite a prior request to stop the breach, where such a request is possible and appropriate.
3.
The Seller may also terminate the agreement for use of an Account if that Electronic Service is permanently discontinued. In such a case, the Seller will give the Customer at least 14 days' notice unless immediate termination is required by law or necessary for security reasons.
4.
Termination of an Electronic Service agreement does not affect Sales Agreements concluded before termination or rights already acquired by the Customer.
§ 13 FINAL PROVISIONS
1.
The Terms and Conditions are made available free of charge in the Online Store in a form that allows them to be obtained, reproduced and stored.
2.
The Seller may amend the Terms and Conditions only for the following valid reasons:
1)
a change in applicable law or its binding interpretation, a decision of a public authority, or a court judgment affecting the content of the Terms and Conditions;
2)
a change in the Seller's details;
3)
a change in the functionality or operating rules of the Online Store or Electronic Services;
4)
a change in payment or delivery methods or in the service providers used in the Online Store;
5)
the need to prevent abuse, ensure security or protect Customers' rights;
6)
an editorial or organisational change that does not restrict Customers' rights or increase their obligations.
3.
Amendments to the Terms and Conditions do not affect Sales Agreements concluded before the amendments take effect or rights already acquired by Customers.
4.
A Customer using a continuous Electronic Service will be informed of amendments affecting that service on a durable medium at least 14 days in advance, unless a shorter period results from applicable law, a decision of the competent authority or the need to address an immediate security threat. If the Customer does not accept the amendments, the Customer may terminate the Electronic Service agreement before the amendments take effect.
5.
Matters not regulated by the Terms and Conditions are governed by Polish law, in particular the Polish Civil Code, the Consumer Rights Act, the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means, the GDPR and the Polish Electronic Communications Law of 12 July 2024. The choice of Polish law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of the country in which the Consumer has their habitual residence.
6.
Nothing in the Terms and Conditions excludes or limits any rights of a Consumer or an Entrepreneur with Consumer Rights under mandatory law. In the event of a conflict, those mandatory provisions prevail.
7.
The following appendices form part of the Terms and Conditions:
1)
Appendix 1 - Information on exercising the right of withdrawal;
2)
Appendix 2 - Model withdrawal form.
8.
These Terms and Conditions are effective from 11 September 2026.
APPENDIX 1
INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL
RIGHT OF WITHDRAWAL
You have the right to withdraw from this agreement within 20 days without giving any reason.
The withdrawal period expires 20 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the agreement covers multiple goods delivered separately, in batches or in parts, the period begins on the day on which the last item, batch or part is taken into possession.
To exercise the right of withdrawal, you must inform us - NISHA Ryglewicz Spółka Komandytowa, ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland, email: girls@oiolab.co - of your decision to withdraw from this agreement by an unequivocal statement, for example a letter sent by post, an email, or the returns form available in the Online Store.
You may use the model withdrawal form, but this is not mandatory. If you submit the statement electronically, we will promptly confirm receipt on a durable medium, for example by email.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning exercise of the right of withdrawal before the withdrawal period expires.
The right of withdrawal does not apply to a product supplied in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery. This exception does not limit the right to make a complaint about a product that does not conform to the agreement, is defective or damaged, or was not ordered.
EFFECTS OF WITHDRAWAL
If you withdraw from this agreement, we will refund all payments received from you, including the cost of delivering the goods corresponding to the least expensive standard delivery method offered by us, promptly and in any event no later than 14 days after the day on which we are informed of your decision to withdraw. If you selected a delivery method more expensive than the least expensive standard method offered by us, we will not refund the additional costs resulting from that choice.
We will make the refund using the same payment method that you used for the original transaction unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the refund.
We may withhold the refund until we receive the goods or until you provide evidence that you have sent them back, whichever occurs first.
Please send back or hand over the goods to NISHA Ryglewicz Spółka Komandytowa, ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland, promptly and in any event no later than 14 days after the day on which you inform us of your withdrawal. The deadline is met if you send the goods back before the 14-day period expires.
You must bear the direct cost of returning the goods.
You are liable only for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
APPENDIX 2
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the agreement.)
To: NISHA Ryglewicz Spółka Komandytowa, ul. Jana Kasprowicza 4, 62-040 Puszczykowo, Poland, email: girls@oiolab.co
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / contract for the provision of the following service (*):
............................................................................................................................Date of conclusion of the agreement (*) / receipt (*): ........................................................................
Name of consumer(s): .................................................................................................................
Address of consumer(s): ...............................................................................................................
Signature of consumer(s) (only if this form is submitted on paper):
............................................................................................................................Date: .................................................................................................................................................
(*) Delete as appropriate.
