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What is your returns policy?
Have you changed your mind or bought a product that you don’t need anymore? It happens! We accept returns up to 14 days after you have received the product. Just post them back to use, ensuring we receive your return within the 14 day time period. We ask that you obtain proof of postage anddo not dispose of this until your return has been accepted. Read more about our returns policy here.
How long will my return take to process?
We will process your return within 14 days from the date thatwe receive it.
How much does shipping cost?
- POLAND: We always offer free shipping within the territory of Poland.
- EUROPEAN UNION: Within the EU, we offer free shipping for all orders of 99 EUR and above. For all other orders, shipping costs 10 EUR within the EU.
- REST OF THE WORLD: International shipping outside the European Union is free for orders over EUR 150. For all other orders, international shipping outside of the EU costs 17 EUR.
How long does shipping usually take?
We know you’re excited to receive your Oio Lab goodies, so we do everything we can to get these to you as quickly as possible. Within the territory of Poland orders are usually received within 2 business days, from the moment of dispatch from our warehouse. Within other European Union countries, orders are usually received within 3-5 business days from when it leaves our warehouse. Delivery time for allother international orders depend on the country of destination of goods.
Sales
How can I purchase your products?
You can purchase our products right here at Oio Lab or from one of our stockists below.
Can I find your products in regular stores?
CZECH REPUBLIC
Beloved
Záhřebská 41
120 00 Vinohrady
USA
Joanna Czech Dallas
2410 Victory Park Ln
Dallas, TX 75219
Joanna Czech New York
29 Greene St
The Webster, 6th Floor
New York, NY 10013
UNITED KINGDOM
WOLF & BADGER
Coal Drops Yard
London
N1C 4DQ
A SUSTAINABLE DEPT.STORE
133-135 Bethnal Green Rd,
London E2 7DG
sustainabledepartmentstore.com
NORWAY
Gimle
Bygdøy allé 39
0265 Oslo
SWEDEN
Fab Lab
Bondegatan 7
116 23 Stockholm
DENMARK
Storm
Store Regnegade 1
1110 København
POLAND
He Concept
Krakowskie Przedmieście 13
00-071 Warszawa
SlowGlow
Plac Czarnieckiego 10/2
05-660 Warka
Cloudmine
PARYSKA 17,
03-945 WARSZAWA
TFH Koncept
Szpitalna 8,
00-031 Warszawa
Maniera
Mokotowska 39,
00-551 Warszawa
Mania Minerals
ul.Poznańska 25
60-850 Poznań
Can I find your products in online stores?
CZECH REPUBLIC
Beloved
USA
Joanna Czech
UNITED KINGDOM
Rêve En Vert
MYZA
WOLF & BADGER
CURATE BEAUTY
MAIYET COLLECTIVE
A SUSTAINABLE DEPT.STORE
sustainabledepartmentstore.com
GERMANY
Super Etage
NORWAY
Gimle
SWITZERLAND
OhYouPrettyThings
ITALY
Abiby
SLOVAKIA
Anemone Garden
SWEDEN
Fab Lab
DENMARK
Storm
CHINA
Little Butter Shop
POLAND
He Concept
Douglas
SlowGlow
Cloudmine
Collage
Cosmetin
Concept21
TFH Koncept
Maniera
Piękność DNIA
CRAVVI
Shower and Towel
Mania Minerals
Hedone Store
Organic Body
BeClinic
Yoga Beat Studio
Cosmedica
Ładnie Pachnie
SoBio
GlowingSpace
Jeju
Jestem Slow
Products & Ingredients
Do your skincare products contain natural ingredients?
We use many ingredients that are certified organic, natural, or naturally derived. We do not use synthetic additives and preservatives. Many brands in the beauty industry use terms like ‘organic’, ‘hypoallergenic’ and ‘eco-friendly’ which doesn’t hold any certification or legal definitions. We source all of our ingredients from the highest quality suppliers or within our in-house lab. If we wouldn’t use it ourselves, we won’t let you use it.
Do you cooperate with scientific centres to develop your products?
Oio Lab HQ houses a team of scientists who mix, create and test every product by hand. In the testing and development process, we also cooperate with PhD students from the leading Medical Science and Life Science Universities in Poland.
Are your products effective?
We’re passionate about providing you with effective productsthat will bring you the results your skin needs. Our in-house scientists use innovative methods, like supercritical carbon dioxide extraction, to extract the most potent qualities of each ingredient. We rigorously measure the effects of each ofour products so that we can be confident that you will see the results you need.
What results can I expect from using Oio Lab?
Each product undergoes extensive testing in our lab before ithits our shop. We do this so that we can ensure you will see the results you expect. For example, our results show that after seven days regularly using the Aquasphere, Multi-Dimensional Hydrating Facial Serum, the level of skin hydration increases by 49.5% and the transepidermal water loss (TEWL) level decreases by 12.8%. You can read more about the benefits of each of our products in our store.
Why do you talk about transparency so much?
Skincare products are often not labelled accurately or deliberately use hard to understand terms. We believe you have the right to know what you’re applying to your skin, so we want to make it as easy as possible to understand.
What kind of ingredient supplier selection process do you use?
After careful research into ingredients and their effectivenessin skincare products, we source each ingredient from the highest quality sources or create the ingredients in our in-house or University lab. We follow our supply chain closely toensure our ingredients are received in their purest forms and to the highest quality. Our in-house scientists then test each ingredient and verify it’s effectiveness.
Are your products vegan?
We care about the protection of our planet and the animals on it. All of our products are PETA certified vegan.
Are your products tested on animals?
We do not test on animals or use animal products within our products.
Is there anyone I know who recommends your products?
Aesthetician to the Stars, Joanna Czech, whose clients include Carey Mulligan, Michelle Williams, Rooney Mara, Candice, Phillip Lim, Jennifer Aniston, Cate Blanchett, Kate Winslet and Uma Thurman (to name just a few!).
Why do you use coloured glass in your products?
The violet glass of Oio Lab products protects valuable naturalextracts and oils from the decomposition process and serves as a natural preservative.
Are your products expensive?
It depends on how you look at it. Of course, there are cheaper skincare solutions out there, but if effects are what you’re after, then you can’t compromise on price. Unlike cheaper brands, we do not enrich the base of our products with ineffective oils, alcohols or water. For more information, check out the details on effectiveness which we provide under each product description here.
Where are your products manufactured?
All of our products are manufactured in our state-of-the-art lab located in Poland and operated by Ms Anna Bobkowska, PhD in Life Sciences in cooperation with Medial Science University scientists.
Environmental protection
Do you take any special measures to protect the environment?
We combine skincare with a deep respect for our planet. Our aim is to minimise the use of plastic by focusing on materials that can be reused. Oio Lab cosmetics are placed in glass bottles and paper packaging, which are suitable for recycling.
Is your packaging recyclable?
Our packaging has been made with the aim to minimise the use of plastic, focusing on materials that can be reused instead. Our glass bottles and outer paper packaging can be placed in your recycling bin. Unfortunately, we’re still lookingfor a recyclable alternative to the pipette dropper (please let us know if you hear of any!).
Payment & Security
What payment methods do you accept?
We accept payments via credit cards or PayPal.
Which currencies do you offer your products in?
We offer our products in Polish Złoty (PLN) and Euro (EUR). Prices will be converted to your local currency by your bank at their rates.
How do you ensure that my payment is kept safe and secure?
Oio Lab works hard to ensure that all necessary steps have been taken to keep your credit card details safe and secure. We are certified according to the Level 1 PCI DSS standard and do not release or sell your personal information to any unauthorized party. This is backed by our Privacy Policy. For your protection, all orders go through a rigorous fraud-checking process and are secured by SSL encryption.
I’m experiencing payment problems - help!
Oh no! Please try to check your payment details or contact us at office@oiolab.co, and we will help you as soon as we can!
